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Terms & Conditions - Accounts & Cloud Services

These terms apply to account products and cloud services purchased from LDR.

1. Product Information​

Each product may have its own specifications, limitations, delivery conditions, and warranty. The product listing and written order confirmation define what is included in the purchase.

Customers are responsible for reviewing the product description and asking any questions before payment. If a specific requirement is important, it should be confirmed in writing before the order is placed.

2. Made-to-Order Products​

Made to order - each account is specially prepared for you after your order is placed. We don't keep ready-made stock.

Preparation begins after the order details have been confirmed and payment has been verified, unless another arrangement has been agreed in writing.

3. Delivery Time​

Account-related orders are usually prepared and delivered within up to 2 business days after the order and payment have been confirmed.

This is an estimated timeframe, not a guaranteed deadline, unless a specific deadline has been expressly agreed in writing. Delivery time may vary depending on the product, availability, preparation requirements, or circumstances outside LDR's control.

If a delay occurs, contact @ldr_studio for an update.

4. Payments​

Payments are processed manually. An order is not considered paid until the payment has been checked and confirmed by LDR.

Customers should follow the payment instructions provided for their order and include any requested transaction reference or payment details. Do not assume that an order has been confirmed solely because a transfer or payment request has been initiated.

If a payment appears to be delayed or cannot be identified, contact @ldr_studio and provide the relevant transaction details.

5. Escrow Orders and Fees​

Where an order is agreed to be processed through escrow, the payment breakdown will be provided before the transaction proceeds.

The breakdown is as follows:

  • Order price: The price of the product or service.
  • LDR service fee: An additional fee of 15% of the order price for orders processed through escrow.
  • Total payable to LDR: The order price plus the LDR service fee.
  • Escrow provider fee: Paid separately by the customer directly to the escrow provider. It is not included in the order price or the LDR service fee.

The escrow provider's own fees and conditions are separate from LDR's fees. Customers should confirm the provider, transaction details, and applicable fees before sending payment. Any escrow arrangement must be agreed upon before payment.

6. Customer Responsibilities​

The customer is responsible for:

  • Providing accurate order and contact information.
  • Reviewing the product specifications and applicable warranty before payment.
  • Keeping delivered login details and credentials secure.
  • Following the applicable platform rules and laws.
  • Avoiding unauthorized resale, access, or use where prohibited by the product terms or applicable third-party rules.

LDR is not responsible for problems caused by inaccurate information supplied by the customer, unsafe handling of credentials, or customer actions that fall outside the agreed product conditions.

7. Warranty​

Warranty coverage varies by product. The applicable warranty type and duration, if any, must be stated in the product listing or confirmed in writing before payment.

Some products may include login-only coverage, while others may have a time-limited warranty. Customers should not assume that all products carry the same warranty.

Warranty claims are handled under the Warranty & Replacement Policy and the specific conditions confirmed for the order.

8. Third-Party Platforms and Services​

Some accounts and cloud services may depend on third-party platforms, providers, or infrastructure. LDR does not control all third-party policies, service availability, security decisions, or changes.

Unless expressly included in the order, the purchase does not guarantee that a third-party service will remain unchanged or available indefinitely. This does not exclude responsibility for any failure by LDR to meet the specific requirements agreed for the order.

9. Order Issues and Support​

If there is a problem with an order, contact @ldr_studio and provide your order details and a clear description of the issue. LDR will review the matter against the confirmed product description, warranty, and order conditions.

Customers are encouraged to contact support first so that the issue can be investigated and an appropriate resolution considered.

10. Refunds and Cancellations​

Because account products may be specially prepared after an order is placed, cancellation may not always be possible once preparation has begun or delivery has occurred.

Cancellation and refund requests are assessed individually, taking into account the order status, the agreed conditions, any applicable warranty, and rights that cannot legally be excluded. No term in this section removes any mandatory rights or remedies available to the customer.

For questions about an order, contact @ldr_studio.