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Warranty & Replacement Policy

LDR aims to deliver products and services according to the specifications, conditions, and warranty stated for each order. This policy explains how warranty claims, replacements, and service-related issues are handled.

1. Account and Cloud Service Warranty​

Warranty coverage depends on the specific product purchased. Before payment, the applicable listing or written order confirmation must state the warranty type and duration, if any.

Depending on the product, warranty coverage may include:

  • Login-only warranty: Coverage applies only to the login details and access provided at delivery, within the stated warranty conditions.
  • Time-limited warranty: Coverage applies for the specific period stated in the product listing or order confirmation.
  • No additional warranty: If no warranty is expressly stated for a product, no additional warranty is included beyond any rights that cannot legally be excluded.

The warranty period and its conditions must be checked before payment. Different products may have different warranty terms.

2. What to Do if an Account Has a Problem​

If an account does not work as described or an issue occurs during the applicable warranty period, contact @ldr_studio as soon as possible.

Please provide:

  • Your order details or transaction reference.
  • A clear description of the issue.
  • Screenshots or a screen recording, where relevant.
  • Any error messages or other information needed to review the claim.

LDR may request additional information to verify the issue. Please do not share passwords or other sensitive credentials unless they are strictly necessary and a secure method has been agreed.

Claims are assessed against the product description, the agreed warranty, and the circumstances of the issue. Issues caused by changes made by the customer, sharing or mishandling of credentials, third-party actions, or circumstances outside the stated warranty may not be covered.

3. Replacement and Refunds for Accounts​

Where a claim is confirmed as covered by the applicable warranty, LDR will review an appropriate remedy. Depending on the product and circumstances, this may include troubleshooting, replacement, or another remedy agreed with the customer.

A replacement may not be identical in every non-essential detail, but it will be intended to meet the agreed product requirements.

A replacement or other remedy is not guaranteed where the claim falls outside the stated warranty or the issue cannot be verified. Refund requests are assessed individually under the agreed order conditions and any rights that cannot legally be excluded.

4. Promotion Services​

If a promotion order does not appear to have been delivered according to the agreed scope, contact @ldr_studio and provide your order details and relevant evidence.

LDR will review the delivered work against the confirmed order requirements. Where a shortfall within LDR's agreed scope is confirmed, LDR may offer corrective work, completion of the outstanding deliverables, or another appropriate remedy agreed with the customer.

Promotion services do not guarantee sales, revenue, conversions, audience engagement, or other business outcomes unless a specific measurable result was expressly agreed as a deliverable in writing. Changes in platform algorithms, audience behaviour, account restrictions, and other third-party factors may affect results.

5. Bot Development Warranty​

The bot development warranty covers reproducible defects where the delivered bot fails to meet an explicit requirement in the technical specification approved by the customer.

To submit a claim, contact @ldr_studio and provide:

  • The order details.
  • The relevant requirement from the approved specification.
  • Steps to reproduce the issue.
  • Screenshots, logs, or a recording where available.

LDR will review the reported issue and, if it is confirmed to be a defect within the approved scope, correct it within a reasonable timeframe.

The warranty does not cover:

  • New features or functionality that were not included in the approved specification.
  • Redesigns, changes of preference, or repeated revisions after a feature has been implemented as agreed.
  • Issues caused by modifications made by the customer or another developer.
  • Changes or failures in third-party APIs, platforms, hosting providers, or other external services, except to the extent that the issue is caused by LDR's own failure to meet an explicit agreed requirement.
  • Maintenance, updates, hosting, or ongoing support unless these were included in the order.

Requests that go beyond correcting a confirmed defect are treated as additional work and may require a separate fee and delivery estimate.

6. Important Conditions​

  • The applicable product warranty or service conditions must be reviewed before payment.
  • Report issues as soon as possible and within the applicable warranty period.
  • Provide accurate information and reasonable evidence to help LDR assess the claim.
  • A warranty claim does not automatically entitle the customer to a refund, replacement, or free additional development; the appropriate remedy depends on the agreed terms and the facts of the case.
  • Nothing in this policy excludes rights or remedies that cannot legally be excluded.

For warranty claims and order-related questions, contact @ldr_studio.